Terms & Conditions

VIZA.se is part of Terox AB, registration number 559475-3658, registered in Sweden. We are referred to below as VIZA.se or the company.

VIZA.se offers two service lines: visa processing and document services (authorised translation, apostille, notarisation and embassy legalisation). Both are ordered via viza.se and these terms apply to all services unless otherwise stated.

As a visa agency we receive your visa application, review it and help you complete it if needed. We handle communication with the relevant embassy or consulate. We have no official affiliation with any country's authorities. You can always apply for a visa yourself.

As a document provider we coordinate authorised translation by translators authorised by the Swedish Legal, Financial and Administrative Services Agency (Kammarkollegiet), as well as apostille, notarisation and legalisation where needed for use abroad. We are not Kammarkollegiet, a notary public, the Swedish Ministry for Foreign Affairs or any embassy. You can always contact those bodies directly.

All prices on viza.se are stated inclusive of VAT. If shipping costs or other additional charges apply, these are displayed clearly at checkout before the purchase is confirmed.

Visas

Visa prices include both the government fee from the embassy and our service fee for processing, review and administration, unless otherwise stated at checkout. We reserve the right to adjust for embassy fee increases. If such an increase occurs after you have paid, we may request reimbursement for the difference.

Document services

Prices for authorised translation, apostille, notarisation, embassy legalisation and bundles are service fees as shown at checkout. Official fees (for example apostille or embassy stamps) are included when stated in the product description. Extra pages, extra originals, courier collection of documents, or rework caused by incomplete source files may be charged by agreement.

We also reserve the right to correct typographical errors and inaccurate information about visa rules, translation requirements and legalisation chains. The recipient (authority, school, bank or employer) always decides whether a document is accepted.

Payment methods

• Card payment: We accept Visa, Mastercard and American Express via our secure payment provider Mollie
• Swish: Fast and secure payment directly from your mobile bank (Sweden only)
• Apple Pay: Pay with Apple Pay where supported on your device
• Klarna: Invoice / pay later via Klarna (payment goes through Mollie)
• Business invoice: Available for companies, government agencies and municipalities (see "Purchase by invoice" below)

Payments are processed via Mollie (mollie.com) for card, Apple Pay and Klarna, and via Swish (swish.nu) for mobile payments. Mollie is a secure and established payment solution. All connections are encrypted and we never store your card details or personal payment data.

We comply with the General Data Protection Regulation (GDPR), which governs how personal data may be collected and processed.

Why we collect your data

Personal data is collected, stored and used to process your visa application or your document order (translation, apostille, notarisation, legalisation). Data is forwarded to the parties required for the assignment, for example an embassy, an authorised translator, a notary public or an apostille authority.

What data we collect

• Contact details: name, address, phone number, email address
• Visa applications: personal identity number, passport information, travel details and visa photo
• Document assignments: uploaded source documents and finished translations (for example civil registry extracts, diplomas, powers of attorney)
• Communications: emails, chat, documents and customer history

How long we retain your data

Application documents, source files and translations are stored until the assignment is completed and are then deleted or destroyed, unless Swedish bookkeeping law requires supporting documents to be retained. Embassies and other authorities archive data according to their own rules.

Other personal data (name, contact details, customer history) is retained in our customer register in order to provide you with better service in future interactions.

Your rights

You have the right to:

• Access the data we hold about you
• Request correction if the data is inaccurate
• Request that the data be deleted where permitted by law

Data controller: Terox AB (VIZA.se)
Email:
Supervisory authority: Swedish Authority for Privacy Protection (IMY)

By submitting an application or a document order you consent to our processing of your personal data as described above. Full details are in our privacy policy.

Purchases on viza.se are distance contracts. For consumers, the Swedish Act (2005:59) on Distance Contracts and Off-Premises Contracts (the Distance Contracts Act) applies. Under Chapter 2, Sections 10 and 12 you as a consumer have a 14-day right of withdrawal from the day the contract is concluded, unless an exception in Chapter 2, Section 11 applies. This Section 4 is the pre-contract information on withdrawal and on the duty to pay for work already performed required by Chapter 2, Section 2, first paragraph, points 10 and 12.

You request that we start immediately

Visa and document services are tied to your documents and cannot be resold. By paying, ticking the checkout box and submitting documents (digitally via My pages, email, chat or as physical originals) you expressly request that we start performing the service during the withdrawal period. You also accept that the right of withdrawal ends when the service has been fully performed, under Chapter 2, Section 11, point 1 of the Distance Contracts Act.

Once work has started – no refund

Work is treated as started as soon as any of the following has occurred:

• you have submitted application documents, source files, photos, passport details or originals
• we have reviewed, registered or supplemented the material
• the case has been sent to a translator, notary public, apostille authority, embassy, consulate or courier

If you have already sent us documents, work has started. The agreed price is then not refunded. Extra work caused by incomplete, illegible or incorrect source documents is charged separately.

When the service is fully performed

Once the service is fully performed there is no right of withdrawal under Chapter 2, Section 11, point 1. The service is fully performed when a visa application has been submitted to an embassy or consulate, when a translation has been delivered, or when notarisation, apostille or embassy legalisation has been carried out.

An authorised translation sent as a PDF is digital content supplied other than on a tangible medium. Once supply has begun there is no right of withdrawal under Chapter 2, Section 11, point 11.

If you withdraw before work has started

Notify us clearly by email to or via chat. You may use the Swedish Consumer Agency's standard withdrawal form. A full refund is given only if we have not started the work as defined above. Return shipping for documents you have already sent may be charged.

If you withdraw after work has started

Under Chapter 2, Section 15, point 3 of the Distance Contracts Act you must then pay us a proportional share of the agreed price for the part already performed. Because the service is tied to your documents and a third party (translator, notary, authority or embassy) has often already received the case, the performed part is as a rule the full price. Fees already paid to an authority, translator, notary or carrier are never refunded.

Business customers

The statutory right of withdrawal applies only to consumers. For traders these terms and the Swedish Contracts Act (1915:218) apply. No refund is given once work has started.

Read more at Hallå Konsument and in Chapter 2, Section 11 of the Distance Contracts Act.

We always aim for the fastest possible processing time. Please note that if your application is incomplete or contains errors, the process will take longer.

The processing times stated by embassies apply from the point at which we submit complete application documents. Embassies are sometimes closed on public holidays, which extends processing times. It is always the embassy that determines when the visa is ready.

The delivery times stated on the website are typical values applicable to the majority of applications. For individual cases, processing time may be considerably longer.

Important: Applying for a visa is no guarantee that it will be granted. We are not responsible for the embassy's decision. All embassies make independent decisions based on your application.

Delivery methods

• Collection: Collect your passport with visa from our office
• PostNord registered/cash on delivery: Delivery within 1–3 working days, ID required on collection
• DHL Express: Next working day delivery to a street address (not a PO box)
• Same-day courier: Available in metropolitan areas, contact us to book

All shipments containing passports and visas are insured. Should your letter go missing you will receive compensation for the passport and visa. Please note that the insurance does not cover indirect costs such as missed flights or hotel bookings.

Shipping charges apply according to the chosen delivery method.

Document services include authorised translation, apostille, notarisation, embassy legalisation and bundles combining several steps. You submit source material digitally via My pages or as physical originals when stamps are required.

Authorised translations are carried out by translators authorised by Kammarkollegiet. We match language pairs and coordinate the chain, but the translator is responsible for the linguistic rendering. Apostille, notarisation and embassy stamps are issued by the competent bodies. Their opening hours, queues and formal requirements are outside our control.

You are responsible for source documents being complete, legible and correct. Spelling errors, name-form errors or the wrong document type in the source will follow into the translation. Extra work after work has started is charged by agreement.

Finished translations are normally delivered digitally (PDF) by email or via My pages. Apostille, notarisation and embassy legalisation often require physical originals sent by trackable post. Shipping charges apply according to the chosen method. We handle originals with care but are not responsible for delays at PostNord, DHL, a notary, the Ministry for Foreign Affairs or an embassy.

Important: We do not guarantee that a foreign authority, school, bank or employer will accept the document. The recipient sets its own requirements on language, stamp type and how original and translation must be bound. Always ask the recipient to confirm the requirement in writing before you order.

Important! When you receive a visa, a translation or a stamped document you must immediately check that the details are correct: name, date of birth, passport number, dates, language pair and stamps.

If you discover any errors, contact us immediately. Some errors may require a new application, a new translation or a new stamp, which may incur additional costs. Complaints about a translation must be made without undue delay after delivery.

Government agencies, municipalities, county councils and companies may be granted invoice payment upon request. Private individuals may also be granted invoice payment in certain cases.

• Payment terms: 10 days net from invoice date
• Late payment: A reminder fee (SEK 60) and late payment interest in accordance with the Interest Act will be charged
• Credit assessment: VIZA.se reserves the right to decline invoice payment without stating a reason

To apply for invoice payment, contact us at with the company's registration number or the authority's details.

We begin visa cases on the same day we receive the documents. If full payment has not been received when the visa is ready, the passport and visa will be returned cash on delivery. The same applies to finished original documents in document cases: they are not dispatched until payment is complete, or they are sent cash on delivery.

A cash-on-delivery fee and shipping charge will be added to the regular price.

For shipments that are not collected and are returned to us, a handling fee of SEK 150 will be charged.

Please ensure that you collect your shipment on time and that your contact details are correct when placing your order.

Anyone ordering via VIZA.se must be at least 18 years of age at the time of ordering.

Visa applications and document orders for children may of course be made by a parent or legal guardian who is over 18 years of age.

We can also assist you if you live outside Sweden with visas and document services. Some visas must be applied for from a specific country. Apostille and embassy legalisation of Swedish documents are normally carried out in Sweden. Digital translations can usually be delivered regardless of where you live.

Contact us at for more information about how we can help you from your country.