Privacy Policy

At VIZA.se we value your privacy and want to give you a safe and secure experience. We therefore only collect the information that is necessary to deliver our visa services and provide you with the best possible service.

This privacy policy explains what information we collect, how we use it and what rights you have under the General Data Protection Regulation (GDPR). We comply with Swedish law and EU data protection regulations to protect your personal data.

Also read our terms and conditions and cookie policy for complete information about our services.

In order to process your visa application we collect the following information:

Personal data

• Name and date of birth
• Address and contact details
• Email address and telephone number
• Passport number and passport information
• Travel itinerary and application documents
• Photograph for the visa application

Technical information

• IP address and browser information
• Visit data and browsing behaviour on our website
• Cookies and similar technologies
• Device information (computer, mobile, tablet)

Communications

• Emails between you and us
• Chat conversations with our support team
• Telephone calls (may be recorded for quality assurance)
• Customer history and previous applications

We use your information to:

• Process your visa application: Handle, review and submit your application to embassies and consulates
• Communicate with you: Send updates, confirmations and important information about your application
• Improve our services: Analyse visit data to develop and improve our website and services
• Customer service: Provide you with support and answer your questions
• Legal requirements: Fulfil our legal obligations and record-keeping requirements
• Marketing: Send newsletters and offers (only if you have consented)

Important: We never sell your personal data to third parties. All information is treated confidentially and used only for the purposes you have consented to.

VIZA.se uses cookies and similar technologies to improve your experience on our website.

What are cookies?

Cookies are small text files stored in your browser when you visit a website. They help us remember your preferences and improve your experience.

Types of cookies we use

• Necessary cookies: Required for the website to function correctly
• Functional cookies: Save your settings and preferences
• Analytical cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing cookies: Used to display relevant advertisements

Third-party cookies

We use third-party services that may set their own cookies:

• Google Analytics: To analyse visit statistics
• Stripe: For secure payment processing
• Google Ads: To display relevant advertisements

Managing cookies

You can choose to disable cookies in your browser at any time. Please note that some features of the website may not work correctly if you choose to block cookies.

Resources for managing cookies:

• AboutAds.info – Opt out of interest-based advertising
• Google Ads Settings – Manage Google advertising settings

Read more in our detailed cookie policy.

We take the security of your personal data very seriously and employ multiple layers of protection:

SSL/TLS encryption

All communication between your browser and our server is encrypted with an SSL certificate (HTTPS). This means that sensitive information such as names, addresses and payment details is transmitted securely.

Secure payments

We use Stripe for payment processing, one of the world's most secure payment solutions. We never store your card details on our servers. All payment information is handled directly by Stripe in accordance with PCI DSS standards.

Firewalls and access control

Our servers are protected by firewalls and only authorised personnel have access to personal data.

Regular security updates

We continuously update our systems and software to protect against security threats.

Our web server automatically logs all visits to viza.se. This information is used for technical operations, security and troubleshooting.

What is logged?

• IP address
• Time of visit
• Pages visited on the website
• Browser and operating system
• Referring website (where you came from)

Log files are retained for a limited period and used only for operational and security purposes. They are not shared with third parties without a legal requirement.

Under the General Data Protection Regulation (GDPR) you have several important rights:

• Right to information: You have the right to be informed about what personal data we hold about you
• Right to rectification: You can request that inaccurate data be corrected
• Right to erasure: You can request that your data be deleted ("the right to be forgotten")
• Right to data portability: You can obtain your data in a machine-readable format
• Right to object: You can object to certain processing of your personal data
• Right to withdraw consent: Where processing is based on consent you can withdraw it at any time

How to exercise your rights

Contact us by email at with your request. We will respond within 30 days as required by GDPR.

Delete your account

If you no longer wish to be in our customer register you can contact us and request that your data be deleted. Please note that certain data may need to be retained for accounting or other legal requirements.

Unsubscribe from marketing

You can choose to stop receiving marketing emails from us at any time by clicking "unsubscribe" at the bottom of our newsletters or by contacting us directly.

We only share your personal data with third parties where this is necessary to deliver our services:

Embassies and consulates

Your visa application and associated documents are sent to the relevant embassies and consulates for processing. This is necessary for you to receive your visa.

Payment providers

We use Stripe for secure payment processing. Stripe handles your payment details in accordance with their own privacy policy.

Shipping companies

We share the necessary delivery information with PostNord, DHL or other carriers in order to send your passport and visa to you.

Analytics tools

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous visit data in accordance with Google's privacy policy.

Important: We never sell or rent your personal data to third parties for marketing purposes.